Dermatology Telemedicine Submission
Compatibility Note (Avoiding Errors) →
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Experiencing Submission Errors?
Here’s how to submit successfully
If you have experienced a blank screen or other error upon payment, your submission may not have been successfully processed. To determine if your submission has been received, please check your email for a confirmation. If no confirmation was received, then the submission will need to be re-attempted.
NOTE: if a charge appeared on your payment method, but you did not receive an email confirmation, this means that your submission was not successful and the charge will not post to your account as this is just an authorization charge from the attempted submission.
Most errors occur because of a device or browser compatibility issue. To resubmit successfully, follow these steps:
- Use Google Chrome from a desktop or laptop (not a mobile device), and put the browser into Incognito Mode by clicking File > New Incognito Window
- Proceed to submit the form again via DocBright.com, but do not attach any condition photos or your ID photo
- Use the Credit/Debit payment option if possible
- After submitting the form, email your photos and ID to firstname.lastname@example.org
We apologize for any inconvenience, and we look forward to being able to provide you with care. If you need any assitance, please don’t hesitate to contact us at CareTeam@docbright.com.