Dermatology Telemedicine Submission
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Experiencing Submission Errors?
Here’s how to submit successfully
If you have experienced a blank screen or other error upon payment, your submission may not have been successfully processed. To determine if your submission has been received, please check your email for a confirmation. If no confirmation was received, then the submission will need to be re-attempted.
NOTE: if a charge appeared on your payment method, but you did not receive an email confirmation, this means that your submission was not successful and the charge will not post to your account as this is just an authorization charge from the attempted submission.
Most errors occur because of a device or browser compatibility issue. To resubmit successfully, follow these steps:
- Use Google Chrome from a desktop or laptop (not a mobile device), and put the browser into Incognito Mode by clicking File > New Incognito Window
- Proceed to submit the form again via DocBright.com, but do not attach any condition photos or your ID photo
- Use the Credit/Debit payment option if possible
- After submitting the form, email your photos and ID to email@example.com
We apologize for any inconvenience, and we look forward to being able to provide you with care. If you need any assitance, please don’t hesitate to contact us at CareTeam@docbright.com.
What is DocBright?
DocBright is a modern Telehealth platform built for patients and providers. Our goal is to give patients access to quality care without having to step foot in a medical office. DocBright was launched initially for Dermatology, but continues to add new specialties for our patients.
Our platform aims to be simple, secure, and thorough. Our providers are highly qualified and caring. We were founded by both patients and providers ensuring that we are always focusing on the improvement of healthcare.
Can you treat a minor (patient under 18 years old)?
Yes! We can treat patients of all ages. When you start your submission, you will see a question that asks you for your patient's age. If they are under 18, you will be asked to sign a treatment consent form as one of the last submission steps.
What is the difference between Telehealth & Telemedicine?
Simply, Telehealth refers to non-clinical or clinical health services provided remotely, typically through innovative digital platforms such as DocBright.
Telemedicine is more specific in that it refers to clinical or medical services provided remotely.
DocBright is a Telehealth platform since it provides tools for both clinical and non-clinical healthcare services.
How does DocBright work?
DocBright works by allowing patients to submit information about their medical condition along with pictures and other supporting information to healthcare professionals.
This information is then reviewed by a qualified healthcare provider who responds with diagnoses, comprehensive treatment plans, and prescriptions if needed.
When using DocBright, you'll pay a low fee for using our platform and a profesional fee that goes to the provider assigned to your case. The total cost comes out to $59 when submitting your medical form. There are no additional fees to use DocBright and you don't need to have or use health insurance with our platform.
What if I need to speak with my dermatologist after our consult?
We pride ourselves on patient access, so just because you've completed your virtual consult with your provider doesn't mean you can't contact them. All DocBright users will have access to their provider for up to 7 days after their submission so that if follow-up questions, changes to your condition, or other concerns arise, you can get in touch with your healthcare expert.
What are Smart Forms?
DocBright's smart submission platform that makes it easy for patients to submit the information that our provider's need in order to complete a comprehensive "virtual visit" quickly, securely, and thoroughly.
Our Smart Forms include dynamic questions and photo uploads.
Does DocBright replace in-office visits?
While DocBright is great for hundreds of visit types, DocBright should not be considered a replacement for an in-office visit with a healthcare provider. If our team determines that your submission requires an in-office visit, we may refer you to visit a physical medical facility.
DocBright should not be used in the event of an emergency. In the event of an emergency, you should dial 911.
How much does DocBright cost?
*$59 per visit. That's it!
The $59 flat-fee covers one submission on our platform ($29 Technology Fee per submission) + the Provider Professional Fee ($30 Professional Fee per submission). If you have multiple visit reasons, multiple submissions may be required. If you need to communicate with your provider after a submission, this is included in your initial fee. No nickle-and-diming!
Typical visits include submission of our comprehensive medical form, diagnoses, treatment plan(s), prescriptions if needed*, and follow-up communication with your provider.
*Prescriptions are sent to your preferred pharmacy, and your insurance can be used to pay for these prescriptions. Cost or fees may apply for filling prescriptions based on your insurance plan and pharmacy. Prescription costs are not associated with DocBright in any way.
Is DocBright secure?
Yes! DocBright uses HIPAA compliant forms for submitting PHI (private health information) so that your privacy is protected.
I'm a dermatologist. Will I get new patients by using DocBright?
You bet! At DocBright, we market and advertise our platform and our providers which allows us to have a steady stream of new and follow-up patients using our platform. All DocBright providers benefit from our wide reach, and it doesn't cost you anything. DocBright covers the cost of all marketing and advertising. Head over to our provider interest form to fill out your details so that a member of our team can reach out to you to get you set up on our platform.
I'm a dermatologist. How can I offer DocBright to my patients?
We would love to have you join our network of dermatologists using DocBright. Head over to our provider interest form to fill out your details so that a member of our team can reach out to you to get you set up on our platform.
Can my DocBright provider treat me with Isotretinoin (Accutane)?
As it turns out, Isotretinoin (also known as Accutane) is a potent medication and treatment regimen that needs active monitoring. As such, it cannot be prescribed remotely by providers using DocBright. The good news is, our providers are highly experienced in treating first with topical regimens, that may eliminate the needs for Isotretinoin.
I have another question that isn't listed here.
No problem! We are here and happy to help. Simply email us at CareTeam@docbright.com and our team would be happy to help.