Frequently asked questions.
Is online dermatology as good as an in-person visit?
For many visible conditions we treat, including hair loss, rashes, acne, eczema, rosacea, and shaving bumps, clear photos plus a thorough medical history give your dermatologist what they need to evaluate your concern. When something needs in-person care, such as suspected skin cancer, a severe infection, or a possible biopsy, we will tell you. If we cannot provide any first-line impression, or your condition is not suitable for review via DocBright, we will refund your visit.
Do you treat hair loss in men?
Yes. Male-pattern hair loss at the crown, vertex, or mid-scalp, receding hairlines, and stalled topical routines are among the most common cases we see. Plans may include finasteride, low-dose oral minoxidil, topical minoxidil, dutasteride, or compounded formulations when appropriate.
Do you treat hair loss in women?
Yes. Female-pattern hair loss, postpartum shedding, and traction alopecia are among the most common cases we see. Plans may include topical or low-dose oral minoxidil, spironolactone, and a workup for underlying causes when appropriate.
Can you prescribe oral minoxidil and finasteride?
Yes — when clinically appropriate. Our dermatologists evaluate your history, contraindications, and goals before writing any prescription. We also discuss side effects honestly so you can make an informed decision.
How fast will I get a treatment plan?
We promise turnaround is under 24 hours, or 12 hours if you choose a priority visit. Most visits are reviewed the same day they're submitted, and many within just a few hours.
What if my rash needs urgent care?
If your photos or history suggest something time-sensitive — a rapidly spreading infection, an allergic reaction with breathing changes, signs of skin cancer — we'll direct you to in-person care immediately and refund your visit.
Do you take insurance?
Visits are a flat $59 submission fee — often less than many insurance copays. DocBright does not bill insurance for the online visit, but patients can use insurance for many prescriptions filled at the pharmacy and may be able to submit their visit receipt for HSA/FSA reimbursement.
Where is DocBright available?
DocBright is currently available in all 50 states. Your case is routed for appropriate dermatologist review based on your location at the time of submission and the concern you submit.
Is my information private?
DocBright is HIPAA-compliant and LegitScript certified. Photos and history are encrypted in transit and at rest, visible only to your care team.