Dermatology Telehealth FAQ

DocBright is a modern Telehealth platform built for patients and providers. Our goal is to give patients access to quality care without having to step foot in a medical office. DocBright was launched initially for Dermatology.

Our platform aims to be simple, secure, and thorough. Our providers are thoroughly screened, certified, and highly qualified. DocBright was founded by both patients and providers ensuring that we are always focusing on the improvement of healthcare.

Yes! We can treat patients of all ages. When you start your submission, you will see a question that asks you for your patient's age. If they are under 18, you will be asked to sign a treatment consent form as one of the last submission steps.

First, we suggest checking with your pharmacy, since most treatment plans include prescriptions with a pre-authorized number of refills that is considered safe and effective. Your pharmacy can provide refills in this case without needing to request it from DocBright. 

If you have no refills remaiuning that means it's time to submit a follow up case. Simply start your submission process as you have in the past. If you are out of refills, a paid follow up is required to ensure we can continue to prescribe your medication(s) safely.

NOTE: Certain medications and treatment plans may require a paid submission for follow up prior to 3 months for safety and legal reasons.

At DocBright, we don't accept insurance. In many cases, our service costs less than what the equivalent care would cost using insurance. If you have an HSA or FSA, you may be able to use your receipt to submit for reimbursement.

Depending on how your HSA or FSA works, you may be able to submit your charge for reimbursement using the provided transaction receipt.

If your care is not up to the standard you expect, simply reach out to CareTeam@docbright.com. We will do everything in our power to make it right, or issue you a full refund.

*Refunds requests must be submitted via email no later than 24 hours after case conclusion. Refunds cannot be issued for treatment plans where prescriptions have already been picked up from your pharmacy, or delivered via mail order pharmacy.

Yes! DocBright providers are able to prescribe medications  like oral Minoxidil, Finasteride, and Propecia for hair loss when it is deemed medically necessary and safe by your provider.

Absolutely! Our easy to use technology doesn’t require any live interaction. All you need is a camera to snap photos of your condition. Most mobile phone and tablet cameras are sufficient for photos of your condition. Our providers may request additional photos as necessary to properly diagnose your condition.

Telehealth and telemedicine are terms that are often used interchangeably. 

We pride ourselves on patient access. All DocBright users will have access to our Care Team for questions any time. You can also communicate directly with your provider during and after your care.

While DocBright is great for most visit types, DocBright should not be considered a replacement for an in-office visit with a healthcare provider. If our team determines that your submission requires an in-office visit, we may refer you to visit a physical medical facility.

DocBright should not be used in the event of an emergency. In the event of an emergency, you should dial 911.

If you need a full body exam, or full body scan, Telemedicine is not a viable option to replace an in office visit. If you have one, or a few marks that need to be looked at, Teledermatology may still be a good option.

Yes! DocBright is a HIPAA compliant plaform, so you can rest assured that your sensitive and private information is protected.

DocBright is also a LegitScript certified telemedicine platform. Learn More >>

Isotretinoin (also known as Accutane) is a potent medication and treatment regimen that needs active monitoring. As such, it cannot be prescribed remotely by providers using DocBright. Our providers are highly experienced in treating first with topical regimens, that may eliminate the need for Isotretinoin.